Terms and conditions

Last updated: [date]. These terms apply to everything you book or buy from [business name] on this website. They are a template: lines in square brackets are facts the business fills in, and the business should have them checked before relying on them. Nothing here limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act (ECT Act).

Who we are

[business name], registration number [registration number], registered in [place of registration], directors [names]. Physical address and address for legal notices: [physical address]. Phone [phone number], email [email address], website [website address]. [Membership of a professional or accreditation body and its contact details, or "We do not belong to any self-regulatory or accreditation body."] [Code of conduct and where to read it, or "We do not subscribe to a code of conduct."]

What you book or buy

Each class, course, lesson or product is described on its page with what it includes, when and where it happens (or how it is delivered) and its full price in rand. [We are not VAT registered. / Prices include VAT.] [Delivery or travel costs, or "There are no delivery costs."]

Paying

You pay online when you book, by card or instant EFT through Paystack's secure payment window, or [any other method]. Your booking is confirmed when the payment is confirmed, and you receive an email confirmation with the details and a link to ask to cancel. Paystack also emails you a receipt; keep it as your record of the transaction, which you can also ask us for at any time by email.

When the service happens

A class, course or lesson happens on the dates shown when you book. If we have to cancel or move one (illness, a power cut we cannot work around), we offer you another date or a full refund, your choice.

Cancelling and refunds

Read our cancellation policy. In short: you ask to cancel from the link in your confirmation email, we decide, and any refund we agree to goes back to the card or account you paid with.

Cooling-off

If you booked online, you may cancel within seven days of booking without reason and get a full refund, as section 44 of the ECT Act allows, unless the service starts within those seven days.

Disputes

Talk to us first at [email address]; we reply within [two] working days. If we cannot resolve it, you may refer it to [the Consumer Goods and Services Ombud, or another alternative dispute resolution scheme, with its contact details].

Safety

Follow the instructions we give you. Children under [age] need an adult with them unless we say otherwise.