Cancellations and refunds

Last updated: [date]. A template: lines in square brackets are facts the business fills in.

Cancelling a booking

You do not cancel by yourself: you ask, and we decide. Use the link in your confirmation email, say who is cancelling and why, and we reply by email. You keep your place until we have confirmed. If a booking has several people on it, one person can ask for their own place only.

Our rules, which you can see on the request page too:

Whatever the rules say, a request we agree to is refunded to the card or account you paid with within [five] working days of us agreeing to it. If we decline a request, your booking stands.

Moving a private lesson

You can ask to move a private lesson instead of cancelling it. We pick a new time with you, or give you an open lesson to book a new time yourself within the period we tell you.

Within seven days of booking online

You may cancel within seven days of booking online without reason and get a full refund (the ECT Act cooling-off period), unless the service starts within those seven days.

If we cancel

If we cancel or move a session, you choose between another date and a full refund.

Anything you buy from the shop

[Returns within 14 days if the item is unused and undamaged, at your cost to bring it back; an item that arrives broken or faulty is replaced or refunded.]

Questions about a refund: [email address] or [phone number].